SHIPPING WITHIN THAILAND
Items ordered and paid for will ship within 3–5 business days, unless otherwise noted in description of product. We primarily ship through Thai Post or EMS. You will receive an email notification from us that contains tracking information once your order has been shipped.
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you have any problems with your order (not received, not what you were expecting, etc.) PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying contains natural extracts and tend to have variations from batch to batch (slight changes in color for example). All ceramic bottles are handmade, and will show unique characteristics due to the molding, firing, and finishing processes that are all done by hand. The color and size of each bottle will vary slightly.
Damages: If you receive a damaged item, contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
REFUND & EXCHANGES
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at firstname.lastname@example.org. at anytime if you are unhappy with your order. Returns will be processed as exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to damage/defect of the bottle. In order to receive store-credit/refund, please reach out to us within 15 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.
If a product arrives broken or damaged when you receive it, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.
Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we cannot refund the product and shipping cost.
Dr. Thanes Lab is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Dr. Thanes Lab.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.